Community Support

You are not paying for your volunteer work itself but for your stay with us overall! The costs for your program further include various elements that are part of your stay here! Respective to your program, those elements can, for example, include your accommodation, food, transportation from and to the airport, insurance, guided tours, professional guides, supervisors or instructors, placement coordination and 24/7 support!

Please have a look at the pricing details of your program to find an accurate overview of all aspects included in each program and location. 

No, you don't need to have any previous skills in the local language! All of our programs are run entirely in English and our guides and staff are all comfortable speaking English as well! But we always encourage our participants to get acquainted with some of the most basic terms and expressions, as even just a simple "Good morning!" in the local language can be a great icebreaker to start interacting with the locals! 

There are also language lessons available for volunteers. The language lessons can be booked before or on the arrival. Lessons are taught by a professional teacher and tailored to each volunteer’s current language level.

No, not necessarily! Depending on the current availability of the program of your choice, we may even be able to accommodate your stay and participation for the upcoming week! However, both in our responsible travel experiences and our volunteer programs as well as regarding our available beds in the hostel, we do sometimes reach our full capacity and therefore recommend booking your stay with us as early as possible to secure your spot!  

You can pay us through Paypal or bank transfer. We will kindly ask you to pay 50% of your bill at the time of your booking to secure your spot! The other 50% will be due at least one month before your arrival! 

Are you already excited about your stay with us? We prepared a little list of essentials which can assist you with your packing:

• Basics (toothbrush, toothpaste, shampoo, conditioner…)
• Medication contact lenses, glasses
• Clothes according to the local weather and the project you applied for
• Plug adapters and power converters
• Unlocked mobile phone – we will give you a Portuguese SIM card that you can charge according to your needs
• Laptop, tablet or smartphone so you have access to Wi-Fi almost everywhere
• Camera (if you want to capture all the unforgettable moments.)

Impactrip deposit fees are designed to be as affordable as possible to allow everyone to join our programs. Therefore, considering its limited capacity and the expectations of everyone involved, ImpacTrip is unable to provide a total refund policy.

Deposit Fee

The payment of the deposit fees confirms a volunteer’s acceptance onto one of ImpacTrip's volunteer programs. Deposit fees are not transferable to other people but may be transferable to another program.

The deposit fee is refundable until sixty days before the start date of the volunteer’s chosen program. Requests for deposit fee refunds must be made via an email to your ImpacTrip Booking Manager, clearly detailing the reasons for cancellation.

Cancellations are subject to the following policies:

• The notice period is based on the earliest start date the volunteer has ever been registered for.
• If a volunteer cancels sixty days or more before their earliest program start date, they can request a refund of the deposit fee, which will be provided minus the transaction costs of the refund. Alternatively, they may ask for a deposit fee credit to be held in their name for future use on any ImpacTrip program, subject to availability, for a period of twelve months from their earliest registered start date. This credit may be issued minus the value of any change fees the volunteer has incurred.
• If a volunteer cancels between fifty-nine and thirty days before their program’s start date, no refund of the deposit fee is available. A deposit fee credit may be held in their name for a period of twelve months from their earliest registered start date, for future use on another ImpacTrip program, subject to program availability and at the discretion of the Impactrip Booking Manager.
• If a volunteer cancels less than thirty days before their programs start date, no refund of any fees is available. A deposit fee credit may be held in their name for twelve months from their earliest registered start date, subject to availability, provided deposit fees have been paid in full by their due date.

Where a group of ten or more people is volunteering with ImpacTrip, the group leader must register ahead of other group members in order to secure the group’s dates and plans. Group members must then register no less than sixty days before the program starts. Group members who register less than sixty days before the program start date may be excluded from the program unless approved by ImpacTrip.

ImpacTrip reserves the right to revise its program fees at any time. All program fees revisions will be made via the ImpacTrip website. Program fee revisions are not applicable to volunteers who have already submitted their payment before the revisions are due to take effect. A volunteer’s placement on a program is not confirmed until the deposit fee has been paid in full and the availability has been confirmed by their ImpacTrip Booking Manager.

We welcome new volunteers twice a month every month of the year. Your arrival date should be the Sunday before an Introduction Day!

• We have Introduction Days on the first and third Monday of the month in Portugal, Croatia and Italy.
• We have Introduction Days on the second and fourth Monday of the month in Spain.

Please be aware that:

• the Marine Conservation program in Portugal is only available between March and October and in Split between May and November every year.
• the Wolf Conservation program in Mafra, Portugal is only available between February and November every year and has specific arrival dates.

Take a look at the experience description of the program of your choice to find some more detailed information. Also, please keep in mind that all of our programs are always subject to availability as the number of spots is limited! 

Yes, of course you can! We regularly receive little groups of friends or family that come to participate in our programs together.