FAQ

FAQ

Do you have additional questions?
We are happy to help!

As we are all passionate travelers ourselves, we know that organizing a trip from abroad can be quite a struggle sometimes! In this section, we have gathered the questions we are frequently asked by other travelers like you!

If you still didn't find the right answer to your issue, feel free to shoot us a message with your question to booking@impactrip.com!

What is the minimum age to take part in a a volunteer program?

Most programs need you to be 18, but some let you volunteer at 16. Check each one to see!
Also, you may join some ImpacTrip programs at a younger age if you bring a parent or legal guardian. Please contact us for more information.

Can I volunteer along with a friend of family member of mine?

Yes! We often host small groups of friends or family who join our programs together. If you're planning to attend as a group, just let us know when you book your program.

Are our destinations safe?

Absolutely, all our destinations are super safe! Here are some fun tips to keep your trip smooth:

- In general: watch out for taxis, share rides when using apps, and don't wander alone at night.
- Athens: it’s safer than it looks, even if it’s a bit gritty.
- Rome and Barcelona: keep an eye out for pickpockets and stay alert for scams.

Stay savvy, have fun, and enjoy your travels!

What do I need to pack for my trip?

You don't need much! You'll be so busy making an impact that all you need is:

- Plug adapters and power converters
- Laptop, tablet, or smartphone for Wi-Fi access
- Basics (toothbrush, toothpaste, shampoo, etc.)
- Towel
- Weather-appropriate clothes and project gear
- Reusable water bottle

Happy packing!

Do I have to pay money for volunteering?

You are not paying for your volunteer work itself but for your stay with us overall! The costs for your program further include various elements that are part of your stay here! Respective to your program, those elements can, for example, include your accommodation, food, transportation from and to the airport, insurance, guided tours, professional guides, supervisors or instructors, placement coordination and 24/7 support! Please have a look at the pricing details of your program to find an accurate overview of all aspects included in each program and location.

How and when do I need to pay for my volunteer program with ImpacTrip?

The payment of your volunteer program is done by bank transfer. We will kindly ask you to pay 50% of your bill at the time of your booking to secure your spot! The other 50% will be due at least one month before your arrival!

What is ImpacTrip’s Cancellation and Refund Policy?

ImpacTrip deposit fees are designed to be as affordable as possible to allow everyone to join our programs. Therefore, considering its limited capacity and the expectations of everyone involved, ImpacTrip is unable to provide a total refund policy.

Deposit Fee

The payment of the deposit fees confirms a volunteer’s acceptance onto one of ImpacTrip's volunteer programs. Deposit fees are not transferable to other people but may be transferable to another program.

The deposit fee is refundable until sixty days before the start date of the volunteer’s chosen program. Requests for deposit fee refunds must be made via an email to your ImpacTrip Booking Manager, clearly detailing the reasons for cancellation.

Cancellations are subject to the following policies:

The notice period is based on the earliest start date the volunteer has ever been registered for.
If a volunteer cancels sixty days or more before their earliest program start date, they can request a refund of the deposit fee, which will be provided minus the transaction costs of the refund. Alternatively, they may ask for a deposit fee credit to be held in their name for future use on any ImpacTrip program, subject to availability, for a period of twelve months from their earliest registered start date. This credit may be issued minus the value of any change fees the volunteer has incurred.
If a volunteer cancels between fifty-nine and thirty days before their program’s start date, no refund of the deposit fee is available. A deposit fee credit may be held in their name for a period of twelve months from their earliest registered start date, for future use on another ImpacTrip program, subject to program availability and at the discretion of the ImpacTrip Booking Manager.
If a volunteer cancels less than thirty days before their programs start date, no refund of any fees is available. A deposit fee credit may be held in their name for twelve months from their earliest registered start date, subject to availability, provided deposit fees have been paid in full by their due date.
When a group of ten or more people is volunteering with ImpacTrip, the group leader must register ahead of other group members in order to secure the group’s dates and plans. Group members must then register no less than sixty days before the program starts. Group members who register less than sixty days before the program start date may be excluded from the program unless approved by ImpacTrip.

ImpacTrip reserves the right to revise its program fees at any time. All program fees revisions will be made via the ImpacTrip website. Program fee revisions are not applicable to volunteers who have already submitted their payment before the revisions are due to take effect. A volunteer’s placement on a program is not confirmed until the deposit fee has been paid in full and the availability has been confirmed by their ImpacTrip Booking Manager.

Can I change the dates of my volunteer placement with ImpacTrip?

Yes, that is generally possible! In most cases, we are quite flexible with making changes to your original booking period as per your wish, as we know how challenging it can be to plan such a big trip far in advance. However, please keep in mind that all of our programs are subject to availability, and therefore, we might not be able to accommodate last-minute changes anymore. Therefore, we recommend that you early on try to organize your plans concretely and get in touch with us as quickly as possible if alterations become necessary so that we are left with a higher chance of managing to change your reservation to cater your new situation!

Can I extend my stay in the accommodation prior or after my program?

Yes, you can extend your stay as long as there is availability at the hostel. The sooner you know about the extension the better.
You can ask for the price and book it directly with your local coordinator.