Privacy Policy

The Impact+ Privacy Policy aims to explain our approach to the data privacy, and how we deal and what we do with that information. Impact+ takes its data protection and privacy responsibilities seriously.

Is Impact+’s responsibility to treat any personal information with respect, and inform you, so that you can decide if you want to share it with us, or not.

All personal information relating to members, subscribers, customers or visitors using Impactrip.com will be handled in accordance with the Personal Data Protection Act of October 26, 1998 (Law No. 67/98) and the General Data Protection Regulation (GDPR).

This Privacy Policy may be updated from time to time to keep it up to date with legal requirements and the way we operate our business so the company reserves the right to change this agreement without prior notice. Therefore, we recommend that you review our privacy policy regularly so that you are always up-to-date.

When this policy refers to “ImpacTrip”, “Impact Beach House”, “Impact House”, “us”, “we” or “our” it refers to Social Impactrip Lda., which is responsible as the Data Controller for the security and management of your personal information.

The personal information collected may include your:

  • name,
  • email address,
  • telephone number and/or mobile phone number,
  • address,
  • gender,
  • date of birth,
  • passport number,
  • nationality,
  • flight details,
  • insurance details
  • weight, height, and show size/number to select the most suitable diving equipment,
  • dietary requirements,
  • medical history and details,
  • motivations and relevant skills,
  • criminal record,
  • visa required information,
  • among others that might be necessary for the chosen program.

Personal data is either supplied by clients or commercial partners directly to Social Impactrip, Lda, or provided to us by someone representing you. We may also collect personal information if you choose to enter a scholarship or other promotion, subscribe to our newsletter, or request a brochure or other document.

How we use your information

  • Presenting information to you that, we believe, will be of interest and relevance, through a range of marketing and communication channels.
  • Identifying and recommending programs or associated services that we think may be of interest to you.
  • Enhancing, modifying, customizing or improving your experience on the website, marketing or communication.
  • To better understand the effectiveness of our website, marketing and communications with you. We may choose to market and promote this information to you via a wide range of mediums based on personal information held.

Whenever we process your data for this purpose we will keep your personal information rights in high regard and take steps to safeguard personal information. You can opt-out of receiving marketing information, or allowing us to process your information for these purposes at any time by using ‘unsubscribe’ links, or contacting us directly.

We process this personal information on a number of legal grounds, including with your consent, for the purposes of providing services to you under an existing or potential contract, to comply with legal obligations imposed on us, to protect your vital interests (for example, in the case of medical emergencies) and / or for our legitimate interests where these are not overridden by your rights.

Your rights

We respect your right to know details about the information we hold about you, and to correct any inaccuracies in our records.

You have the right not to want us to use your data, or to change it whenever you feel it necessary. If you want to make some changes on your data please contact us by info@impactrip.com.

If you wish to opt-out of receiving communications from ImpacTrip at any stage you can notify us by using ‘unsubscribe’ links or by info@impactrip.com. You can also request that we permanently remove all personal information that we currently hold about you by contacting us by info@impactrip.com. Once we are suitably notified, we will action your request within a reasonable timeframe.

Where possible we will comply with your request, however, there may be instances where we cannot fulfil your request, or there will be consequences if we were to fulfil your request. If that's the case, we will always communicate with you about any consequences before going forward, or give you written reasons for any refusal. Under certain data protection laws, including the EU/UK GDPR, you may also (subject to some exceptions):
  • withdraw consent to our use of your information for marketing/communication purposes;
  • object to the processing of your personal data, where we collect your data for our legitimate interest;
  • request your personal information be transferred to yourself or a third party without hindrance in a commonly used format.
We will ask you for additional information to confirm your identity and for security purposes, before disclosing the personal information requested to you. We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive. We will only perform the activities outlined above to the extent that such activities will not compromise privacy, security, or any other legal interests. You may also wish to make a complaint about the way we have handled your personal information or other interference with your privacy rights. Selling data We do not and will not sell your personal information under any circumstances.

Cookies

We also collect your technical identity data (including IP addresses, browser type and versions, other technology on the device that you use to access our websites, some of which is collected automatically), as well as information about your usage of our website. We use cookies to store information, such as your personal preferences when visiting our website. This may include a simple popup, or a link to the various services we provide.

You have the power to turn off your cookies, in the options of your browser, or by making changes to the tools of Anti-Virus programs, such as Norton Internet Security. However, this may change how you interact with our website, or other websites. This may or may not affect your ability to log in to programs, websites, or forums from our and other networks.

Photo and Video When you are travelling with us, as part of your experience a photo or video may be taken either by the Impact+ team, or one of our partners or another participant. We care about your privacy so if you do not wish for your photograph to be taken at any time, or to be included in any video, please let your local coordinator or our team know. Whilst we take every precaution to protect your privacy, we are not responsible for participants who may take your photograph or video you without our knowledge. Occasionally, we may engage professional photographers to take and obtain photos to use in our marketing materials. We ensure that all of our customers are notified if a professional photographer is being engaged and you have the right to say no or opt out of being included in any photos being taken for these purposes, including any subsequent content or images use. Data Protection Officer Impact+ has appointed a Data Protection Officer. If you have any questions about this Privacy Policy or are concerned about how we have handled your personal information, please get in touch with us. We treat privacy matters seriously and will endeavor to correct the matter. If you would like to exercise your rights, as listed above, you can also do this by contacting the privacy team via email: info@impactrip.com Our Privacy Officer will contact you within a reasonable time frame after receiving your inquiry or request to verify who you are in order to locate any accounts or bookings you may have with us or ask any follow-up questions to better understand your inquiry. Complaint to the Data Protection Authority If you have any concerns or complaints about how we collect or process your personal information, you can complain to your local data protection authority. However, we would ask that you first contact us to seek to resolve the concern or complaint in the first instance. If you are in the UK/EU, you can follow this link to locate the data protection authority most relevant to your country. Retention We retain and store most information about you in computer systems and databases operated by either us or our external service providers. Some information may be recorded in paper files that we store securely. We will only retain your personal information for as long as strictly necessary to fulfil the purposes we collected it for. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements. In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

Contacts:

If you want to know more about our Privacy Policy, please contact us by email info@impactrip.com

Last updated: 30 July 2024